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Telecom providers may unilaterally amend general terms and conditions and terms of payment

26.02.2019

Telecommunications providers are allowed to unilaterally modify general terms and conditions and terms for service prices on the basis of the statutory provisions of § 25 TKG without a contractual agreement in this respect.

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Reimbursement of commission in the event of flight cancellation

26.02.2019

If the flight is cancelled, the commission collected from the passenger by a brokerage company on the purchase of a flight ticket must also be refunded as part of the total price. 

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General Terms and Conditions: Limitation of liability to the amount of the rental charge

24.03.2017

A limitation of liability clause "In the event of slight negligence (except for personal injury), S *** is liable for the damage up to the amount of the agreed rental charge" provided in the general terms and conditions of a car rental company is valid.

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Consent to telephone and email advertisement

14.12.2016

A consumer’s declaration of consent to telephone and e-mail advertising for the purpose of free participation in a competition is void, if this consent concerns a large number of companies. 

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Redemption of flight vouchers

17.05.2016 Read more

Dispute resolution for consumer disputes: ODR-platform online

17.05.2016 Read more