Telecom providers may unilaterally amend general terms and conditions and terms of payment

Telecommunications providers are allowed to unilaterally modify general terms and conditions and terms for service prices on the basis of the statutory provisions of § 25 TKG without a contractual agreement in this respect. This only requires a two-month pre-announcement. In the case that the service prices are not changed in favour of the customers only, a personal notification is necessary. In revenge customers are granted a free extraordinary right of termination. Individually negotiated tariffs and fee guarantees cannot be changed by means of a general announcement. [OGH 17.07.2018, 4 Ob 113/18y]

• [“TKG” is the Austrian Act on Telecommunications]