The clauses "manual rework" and "third-party charges" are void


the clause “manual rework of transactions € 2,90/3,90” contained in a bank's general terms and conditions, according to which consumers must pay the specified fees even if the manual rework of their transaction is necessary solely for reasons attributable to the credit institution (such as computer errors), is grossly disadvantageous and therefore ineffective. The clause ”third-party charges are passed on” gives the impression that the customers also have to bear the costs of third parties but does not contain any restrictions or specifications and is therefore also ineffective due to the lack of transparency. [OGH 29.05.2018, 1 Ob 57/18s]